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Field Service Specialist
Job Overview:
We are seeking a skilled Field Service Technician to join our dynamic team at the U.S. subsidiary of an European manufacturing group specializing in multi-axis machining and robotics systems. This position is based out of our Baltimore area office and reports directly to the head of the U.S. subsidiary. The role involves responsibilities across North America, with a focus on customer satisfaction and technical excellence.
Key Responsibilities:
Machine Installation, Maintenance, and Upgrades:
- Â Install, set up, and upgrade multi-axis machines (3 to 5 axes) and robotic systems at customer facilities.
- Perform preventive maintenance, ensuring optimal machine performance by following detailed checklists and assessing overall equipment health.
- Troubleshoot and resolve mechanical issues to minimize downtime and ensure smooth operations.
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Commissioning New Equipment:
- Conduct on-site commissioning of new machines and systems at customer locations
- Address and solve mechanical challenges during the setup process.
- Train customers on the operation and maintenance of equipment, ensuring they are confident and competent users.
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Customer Support:
- Deliver exceptional customer service via phone, email, and on-site visits.
- Provide troubleshooting, machine optimization, and upgrade support to customers.
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Reporting and Relationship Building:
- Draft detailed intervention reports and follow-up summaries for each service visit.
- Build and maintain strong relationships with clients by collecting and sharing relevant information, contributing to trust and effective communication.
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Qualifications:
- 1 to 3 years of experience in a mechanical field, preferably in CNC machine maintenance.
- Strong mechanical aptitude with a basic understanding of electrical drawings.
- Specialized knowledge of 5-axis machines or robotic systems.
- Proficiency in CNC machine setup, tuning, and operation.
- Familiarity with SOLIDWORKS is a plus.
- Willingness to travel approximately 50% of the time within the US, Canada, and Mexico.
- Must be a US citizen.
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Start Date: September 2024
Compensation and Benefits:
- Competitive salary
- Company-provided phone and computer
- 401(k) plan
- Car allowance
CRENO, an innovative company
Based in Annecy, France, CRENO designs machining equipment and solutions for the aerospace industry based on large-scale machines and robots. The company is positioned on very innovative niches, in a growing sector with high technical requirements.
Un véritable esprit d’équipe
Au-delà de l’expertise et du professionnalisme, CRENO, c’est aussi un esprit d’équipe qui se concrétise au quotidien dans une approche collaborative et une démarche participative contribuant à la dynamique de l’entreprise.
An international scope of action
Our customers are major aerospace companies located around the world. We offer them differentiated solutions and maintain a close relationship with them thanks to our customer support teams based in France, North America and Asia.
Spontaneous application
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Yann :
Pre-sales project manager, joined CRENO in August 2017
Why did you choose CRENO?
Having previously worked in mechanical engineering and machining, I knew the reputation of excellence of CRENO machine tools. Its largely international orientation also weighed in my choice, as did, I must admit, the environment of the mountains and Lake Annecy…
What does your job involve ?
I provide technical support to clients at the preliminary project stage and I prepare commercial offers. I am also in charge of the innovation of the acoustic drilling process, with the piloting of qualification and improvement tests, which allows me to be in contact with major aeronautical companies such as Airbus or UTC.
What is the CRENO spirit for you ?
CRENO is an amazing company. Where you can, before going to work, climb a mountain and eat an omelette at the refuge or go on a ski tour… There is an excellent team spirit with regular activities between colleagues such as the Thursday lunch. This makes it very easy for newcomers to integrate!
Yann
Pre-sales project manager, joined CRENO in August 2017
Why did you choose CRENO?
Having previously worked in mechanical engineering and machining, I knew the reputation of excellence of CRENO machine tools. Its largely international orientation also weighed in my choice, as did, I must admit, the environment of the mountains and Lake Annecy…
What does your job involve ?
I provide technical support to clients at the preliminary project stage and I prepare commercial offers. I am also in charge of the innovation of the acoustic drilling process, with the piloting of qualification and improvement tests, which allows me to be in contact with major aeronautical companies such as Airbus or UTC.
What is the CRENO spirit for you ?
CRENO is an amazing company. Where you can, before going to work, climb a mountain and eat an omelette at the refuge or go on a ski tour… There is an excellent team spirit with regular activities between colleagues such as the Thursday lunch. This makes it very easy for newcomers to integrate!
Julien :
European Sales Engineer, arrived at CRENO in May 2018
Why did you choose CRENO?
What pushed me to say yes to CRENO was the opportunity to market high value-added machining solutions in a sector of activity as exciting as aeronautics and space, and moreover, on an international scale.
What does your job involve?
My mission consists mainly in detecting new projects with European aeronautics players who have machining needs. To do this, I work closely with the technical teams (design office, pre-project unit, R&D) as well as with the customers. I also provide customer support in terms of after-sales service and technical interventions and I answer all types of questions… It’s a very varied and rewarding job, both professionally and personally.
What is the CRENO spirit for you?
Three words come quickly to mind: dynamism, passion and team spirit.Julien
European Sales Engineer, arrived at CRENO in May 2018
Why did you choose CRENO?
What pushed me to say yes to CRENO was the opportunity to market high value-added machining solutions in a sector of activity as exciting as aeronautics and space, and moreover, on an international scale.
What does your job involve?
My mission consists mainly in detecting new projects with European aeronautics players who have machining needs. To do this, I work closely with the technical teams (design office, pre-project unit, R&D) as well as with the customers. I also provide customer support in terms of after-sales service and technical interventions and I answer all types of questions… It’s a very varied and rewarding job, both professionally and personally.
What is the CRENO spirit for you?
Three words come quickly to mind: dynamism, passion and team spirit.